FAQ

FAQ
They sure are! Our fabrics are designed, printed and manufactured in the UK. Our lavender is from English lavender farms and the cards are also printed right here in the UK.

FAQ
Do you have a beautiful piece of vintage fabric and want it turned into a birdie? No problem! Clare has created custom cushions, wall hangings, wedding invitations and prints for lots of happy customers. She also designs on a freelance basis and has created work for Marks & Spencer, Hallmark, The Art Group, Next and Habitat. If you'd like to discuss a commission or design request please get in touch at hello@clarenicolson.com

FAQ

Orders are sent via 1st class delivery. Look out for Mr Postie! We cannot accept responsibility for any loss or damage while parcels are making their way to you. In the event that your order arrives damaged or does not arrive at all we will work with Royal Mail to resolve the situation.

Orders are normally posted within 3-5 days of receiving the order and should arrive around 1-2 days after dispatch. If there is a delay in posting or an item is out of stock we will email you to let you know and of the estimated delivery date.

International orders will normally arrive around 5-10 days depending on the delivery country. Please note there may be customs/import duties to pay at the destination country. These are the responsibility of the customer.

If you are not happy with your purchase you can return it within 7 days (in its original condition). We can then give you a full refund or exchange it for another item. Either way we will do our best to make sure you are happy!

Please send all returns to:

Clare Nicolson
6 Rockville Court
235 Brooke Road
London
E5 8AB
UK

Please also state when returning the item(s) the reason you are doing so.

FAQ
The information that we receive from you (name, address, email, phone number) will ONLY be used to process and dispatch your order(s)

Your details will NEVER be sold or given to any other party and will only ever be used within clarenicolson.com

Your payment details are NEVER stored as these are dealt with via PayPal where all transactions are secure

If you have any further questions about how we use your information please email hello@clarenicolson.com and we will get back to you as soon as we can